Delivery
Orders that are £200 or over, inclusive of VAT, will
be delivered free of delivery charge to UK addresses. Orders
under that amount will be charged a fixed £8.50 + VAT
postage and packing (£9.99 inclusive of VAT). UK orders
are normally dispatched via DHL or Royal Mail Special Delivery
for next working-day delivery. International orders will be
dispatched by the customer's preferred choice of carrier and
the delivery is charged at cost.
Returns
You have the right to cancel your order during the period
beginning on the date you placed your order and ending on
the date 14 days after the date on which you receive the
item(s) comprising your order. Your right to cancel means
that if, for whatever reason, you are not completely
satisfied with your purchase, you may contact us within this
period to cancel your order. In the event that you cancel
an order before the item(s) have been despatched to you, we
will give you a full refund of any monies paid within 30 days
of receipt of notification from you that you wish to cancel
your order. In the event that you cancel an order after the
item(s) have been despatched to you we will give you a full
refund, excluding postage and packing charges, within 30 days
of your having returned (at your cost) the item(s) to us in
an unused re-saleable condition.
Each item is sold by us with 12 calendar month's limited
warranty from the date of invoice against manufacturing
defects and workmanship, providing the item has not been
misused, disassembled or otherwise altered. All other
warranties in respect of the items sold by us, whether
expressed or implied, are excluded to fullest extent
permitted by law. Any faulty item should be returned to us
for replacement or a full refund of the original purchase
price. Please note that proof of posting is not proof of
receipt.
Any refund in relation to a credit card order will be in
the form of a credit to the credit card account used for
the original purchase.
These terms and conditions are not intended to prejudice
your statutory rights and shall be governed by, and construed
in accordance with, English law.
Product returning address
To claim under warranty, please package the product securely
and send it, postage paid, to the following address:
CBus Shop
16 Garthland Drive
Barnet
Hertfordshire EN5 3BB
UK
| Tel: |
0845 020 4242 (local rate) |
| |
+44 20 8441 9788 (international) |
| Fax: |
020 8449 0430 (standard rate) |
Office Hours: Monday to Friday, 09:00 to 17:00 local time
Information required for the return of product
Please ensure the following information are included with the package:
- Name
- Address
- Daytime telephone number
- Product being returned
- Copy of original invoice or invoice number
- Reason for returning
|
